Sales Agreement and Biletix Sales Policy

Pursuant to Article 3 of the Law No. 6563 on the Regulation of Electronic Commerce and the relevant provisions of other legislation, all introductory information regarding Biletix Bilet Dağıtım Basım ve Tic. A.Ş. (“Biletix”) is available in the “About Us” section of our website and also in the Preliminary Information Text in an up-to-date manner. As Biletix, our goal is to ensure that you can purchase the ticket for the event you intend to attend and/or the gift cards, collectible tickets and/or commemorative tickets you plan to purchase in the shortest time and in the easiest way possible. We have designed the following “Sales Agreement and Sales Policy” (“Sales Agreement”) and the conditions linked in Article 20 of our Agreement regarding gift tickets/ commemorative and collectible tickets in a way that will satisfy you and inform you in detail about your purchasing process on our website with the extension www.biletix.com (“Site”) and/or on the Biletix application/app (“application”). We would like to state that sales made through the website and/or digital application are subject to distance sales regulations and the contractual conditions between the Parties are determined within the framework of the rules of the distance sales agreement. Since our Company shares the provisions of the sales agreement and the preliminary information text with you in accordance with the provisions of the legislation before the establishment of the contract, we recommend that you read the Preliminary Information Text and the Sales Agreement before confirming your order and purchasing tickets/services. Without prejudice to the special provisions previously shared with you during the purchase process of gift tickets and commemorative and collectible tickets, our Sales Agreement also constitutes a part of our Terms of Use. By confirming your order and/or completing ticket/service purchase transactions through our website or digital application, you acknowledge that you have read, understood and accepted the Preliminary Information Text, the Terms of Use, the provisions of the Sales Agreement and the Privacy Statement as they are; and if you have any request, complaint or reservation contrary to the sales policy and/or contractual provisions, we recommend that you visit the Help page and/or contact us through the contact numbers specified on our website and/or review the frequently asked questions section before completing any ticket/service purchase transaction and confirming your order. We would like to emphasize that by purchasing tickets from our Site and/or application and confirming your order, you shall be deemed to have accepted that you are bound by the provisions of this Agreement previously provided to you. Therefore, when you purchase tickets/services from our Site and/or application, all processes, procedures and transactions related to event tickets shall be subject to the provisions of the Agreement below exactly as stated, and in the purchase of gift tickets and commemorative and collectible tickets, the special provisions previously shared with you before the purchase stage regarding such tickets shall apply.

The ticket purchase transaction is also subject to the following provisions: (i) the special terms and conditions/event rules announced and declared to apply to the event, and if shared, the terms and conditions specified in the Please Note section; (ii) all other terms and conditions announced by the event organizer(s) and/or announced regarding the event; and (iii) if announced by the event organizer, the venue terms and conditions (including entry conditions); (iv) any special legislative regulations related to the event, such as the purchase of tickets for sports competitions and participation therein; (v) any judicial/administrative authority decisions announced regarding the event; (vi) in the case of the purchase of gift tickets, commemorative and collectible tickets, the special terms and conditions regarding such tickets. [In the purchase of gift tickets, commemorative and collectible tickets, the provisions of the Agreement regarding the purchase of the relevant tickets shall apply. You may access the relevant Agreement provisions via the respective links specific to each ticket.] Therefore, by completing the ticket purchase transaction, you agree to fully comply with all terms and conditions determined and announced for the event and/or relevant ticket and the provisions of the Agreement. If you do not accept any of the determined and announced terms and conditions of the event or relevant ticket, or if you cannot and/or will not be able to comply with any of these conditions, you should not complete the ticket purchase transaction. Otherwise, even if you have purchased a ticket, our Company shall have no responsibility if you are not admitted to the venue and/or event or are removed from the venue, and no payment obligation shall arise on the part of our Company, including the ticket/service fee. Furthermore, as you were previously informed in the Preliminary Information Text, by confirming your order, before purchasing the ticket/service, you acknowledge, declare and undertake in writing that you have been informed of: a) all necessary information and contact addresses regarding our company; b) all features related to the ticket and service you purchased and the total ticket/service price including all taxes and any additional costs; c) information regarding payment, delivery, performance and the resolution methods regulated in the contract regarding complaints; d) the contractual information that you may apply to the Consumer Court or Consumer Arbitration Committee regarding disputes, subject to the requirement of applying to mediation before filing a lawsuit pursuant to Article 73/A of the Consumer Protection Law; e) the fact that, pursuant to Article 15(g) of the Regulation on Distance Contracts, you do not have a right of withdrawal in the purchase of event tickets, and consequently that you know all provisions regulated in the Agreement. Before confirming your orders and purchasing tickets/services, we further and importantly emphasize that you have been informed by fulfilling the necessary preliminary information obligation within the scope of the legislation, that your preliminary information approval has been obtained electronically within the scope of your consent, and that the preliminary information approval is an integral part of this Agreement. In addition, through this Agreement and your prior approval, we would like you to know clearly and understandably that “you will enter into a payment obligation if your ticket/service purchase order is approved.”

Terms and Conditions / Contractual Provisions Regarding the Purchase and Sale of Event Tickets:

1. Within the scope of legislative regulations and contractual provisions, Biletix carries out the sale and distribution of tickets for events (all kinds of sports, cultural and entertainment shows and/or temporary and permanent exhibitions) and sports competitions (“all kinds of sports matches and races organized, permitted or contributed to by Federations”), as well as gift tickets, collectible tickets and commemorative tickets. (Events and sports competitions are collectively abbreviated as “event”.) Based on the agreements concluded with organizers, Biletix undertakes the sale and distribution of event and/or sports competition tickets (“event ticket” shall collectively refer to all event and sports competition tickets) of the “organizer, venue, club or theatres” organizing the events and/or sports clubs participating in sports competitions (hereinafter each shall be referred to as the “Event Organizer”), and within the scope of the service it provides, collects the service fee which you are informed of before confirming your order for each ticket purchased. Biletix does not have the authority or right to determine the content of the event, the venue, ticket quantities and prices or limits, or seating arrangements. Biletix is not the organizer of the event nor the owner/operator of the venue. Biletix has no authority, rights or responsibilities regarding events and/or the content of events or the venue. Our Company does not act on behalf of or for the account of Event Organizers, nor does it have any legal/commercial relationship such as dealership, distributorship, representation, sub-dealership, etc., with organizers under any name whatsoever.

2. During the ticket purchase process, all dates, venue and other event information/rules are submitted to you, our customers wishing to purchase tickets, for prior approval. In addition, during the ticket sales screen, category and ticket quantity selections are first made, and then the selected block, row and seat numbers are confirmed by you after obtaining your prior approval. Detailed information regarding the event is presented for your approval before proceeding to the next stage, which is the payment stage, and once the payment is completed, the purchase process ends and ticket sales are finalized. The person purchasing the ticket declares and undertakes that they purchase the ticket exclusively for personal use without any commercial purpose and that, unless expressly authorized in writing by the Event Organizer or its representatives, they shall not use the ticket for any commercial business or other commercial activity. For example, the purchased ticket may not be sold to third parties in any manner whatsoever, nor may the ticket be offered for sale with an additional fee or otherwise; the purchased ticket may not be used for promotional or other commercial purposes, including but not limited to advertisements, contests and sweepstakes, or in any illegal manner. The sale of the ticket to others for commercial purposes and/or at a price higher than the price stated thereon or any attempt to sell it in any other manner shall constitute a valid reason for authorized persons to confiscate and/or cancel the ticket without any refund or entitlement to any other claim.

3. Biletix has no knowledge of, involvement in, contribution to, participation in or responsibility for the events/organization and their content; artists performing at the event/event elements/visuals or the venue including, but not limited to, seating, viewing and sound arrangements. Therefore, Biletix is not responsible for any requests regarding the event or event content and/or venue. If there is a maximum number of tickets per person for events, this and the prices are determined directly by the Event Organizer. The number of tickets available for purchase is stated in the Please Note section on the event page and at the first stage of purchase. The purpose of this application is to prevent unfair ticket purchases. Ticket purchases may be limited per person and/or per credit card in some events, and per household in others. If we determine that this rule has been violated in any way, regardless of whether the ticket purchase was made using multiple cards, by household members using cards, or whether the purchases were made on different dates/times or under different transaction records, Biletix reserves the right to unilaterally cancel tickets purchased above the specified limit and terminate the contract without prior notice. Even if the system allowed ticket purchases above the limit or the purchase transaction above the determined limit could be completed for any reason, this shall not constitute a justified or valid reason for not canceling excess tickets. The purchase of tickets through automated means is strictly prohibited.

4. Tickets are generally sold through various distribution channels such as the internet, application, call center and retail sales points. Since all sales channels access the same ticketing pool, tickets for popular events may sell out quickly or the system may become overloaded and/or waiting times may occur. Biletix is not responsible for such situations. In some cases, additional tickets may be released before the event by decision of the Event Organizer; however, we would like to state that Biletix has no control over such capacity or ticket availability or the possibility of additional tickets being released and cannot provide any guarantee in this regard. Likewise, Biletix has no control over venue capacity or ticket availability and/or provides no guarantee in this respect. Furthermore, in some events, Event Organizers may subsequently update ticket prices, increase or decrease ticket prices, organize prior or subsequent and/or additional campaigns, or even convert the event into a free event. In such cases, Biletix has no responsibility, and no claim may be made against Biletix due to updated prices, as ticket prices/campaigns are determined by the Event Organizer.

5. If you select the “courier” option as the delivery method for your purchased tickets, please ensure that the address and recipient information are correct in order to avoid delivery problems. The courier/shipping fee is charged to your credit card provided that you are informed during the preliminary information stage and during the purchase transaction under the explanation “courier/shipping fee”; therefore, please do not make any payment to the courier/shipping company. Delivery cannot be made if you provide an address outside the delivery zones. During delivery, a Mail Order Request Form or Delivery Form may be required to be signed.

6. The obligation to check and safeguard your tickets belongs to you. Please note that tickets may become unusable due to damage caused by direct sunlight or heat, and keep them in a safe place. Biletix shall in no way be responsible for lost, stolen or damaged tickets. In such cases, please note that new tickets cannot be issued and/or ticket replacements or refunds cannot be made.

7. The Event Organizer may cancel/postpone events or change their dates/venues for various reasons. The applicable procedure in such cases is determined and announced by the organizer. Biletix is not responsible for the cancellation/postponement of the event and/or changes to the event date/venue; the Organizer is responsible. In the event of cancellation/postponement of an event or a change in the date/venue, provided that we receive the necessary authorization from the Event Organizer, we will make reasonable efforts to notify ticket holders of such cancellation/postponement or change. If the event is canceled or postponed and/or there is a date/venue change, as an intermediary service provider, we will inform you in writing and/or through a permanent data storage medium within three days from the date we learn of the situation. Therefore, in order to be informed of possible updates regarding the event ticket you purchased, please ensure that the contact information you have provided/shared with us is accurate and up to date and that your messages are not moved to the spam folder. Please note that we can only contact you within the scope of the contact information you have shared with us. Furthermore, the obligation to check and read your messages belongs to you, and Biletix shall not be responsible for your failure to check your messages in time and/or failure to check them, for messages falling into the spam folder, or for not reading your messages. In addition, sports competitions may also be canceled/postponed and/or their dates/venues may be changed for various reasons or due to judicial/administrative authority decisions. In such cases, the applicable procedure shall be determined and announced by the relevant authorities. Biletix is not responsible for the cancellation/postponement of a sports competition and/or changes to its date/venue. In the event of cancellation/postponement of a sports competition or changes to its date/venue, provided that we receive the necessary authorization from the relevant authorities, we will make reasonable efforts to notify ticket holders of such cancellation/postponement or change and will inform you in writing and/or through a permanent data storage medium. Therefore, in order to be informed of possible updates regarding the competition ticket you purchased, please ensure that the contact information you have provided/shared with us is accurate and up to date and that your messages are not moved to the spam folder.

8. Except for the cancellation and/or postponement of the event and/or competition, all ticket sales are final. Pursuant to subparagraph (g) of Article 15 of the Regulation on Distance Contracts entitled “Exceptions to the Right of Withdrawal,” contracts regarding accommodation, transport of goods, car rental, food and beverage supply and leisure activities for entertainment or recreation purposes to be performed on a specific date or period are among the contracts exempt from the right of withdrawal; therefore, you do not have a right of withdrawal regarding the event tickets you purchased. In the event that sold/purchased tickets are lost, stolen, damaged or destroyed in any way, no ticket replacement/new ticket issuance or refund/reduction shall be made. Without prejudice to the provisions of Article 9, except for the cancellation/postponement of the event/competition, sold tickets shall not under any circumstances be canceled, exchanged or refunded/reduced after the sale transaction. However, if the ticket holder cannot attend the event/competition whose date or venue has been changed, refunds may be made to ticket holders provided that refund procedures and deadlines are complied with. Refund amounts are limited to the ticket price stated on the purchased ticket, and it is not possible to request/refund the service fee or any other fee. However, in the event of cancellation or postponement of the event, the Event Organizer reserves the right to impose certain limitations regarding refund conditions and to make changes to the program. Likewise, in the event of cancellation or postponement of a competition, the Organizer reserves the right to impose certain limitations regarding refund conditions and to make changes to the program without any obligation to refund money or exchange tickets. Compliance with the final refund request dates and other instructions determined by the organizer regarding refunds, and reading/checking the notifications we send to your contact information, are your responsibility. Ticket and/or fee refunds cannot be made outside the refund dates/procedures determined by the Organizer. Biletix assumes no responsibility in this regard. You can find more information about canceled or changed events on our website.

9. The option to purchase “refundable tickets” by paying a protection fee is offered to consumers as an optional service. This service is a “conditional” product/service, and the “refund conditions” for refundable tickets are clearly announced to you, our consumers, in advance and during the selection stage via the link with the extension …. In this respect, the situations in which refunds may be made and which situations are excluded from refunds are explained in detail item by item, and the purchase of a “refundable ticket” does not mean that a refund can be made in all circumstances. Consumers purchasing refundable tickets shall only be entitled to a refund if they meet the refund conditions previously informed to and approved by them. Since you shall be deemed to have accepted the refundable ticket conditions announced to you in advance by purchasing a refundable ticket, we recommend that you carefully review the “refundable ticket conditions” before purchasing a refundable ticket, and if you will not be able to fulfill the refundable ticket conditions or if you have any complaints/reservations that you may not meet the conditions, we recommend that you do not purchase a refundable ticket, and/or visit the Help page and/or contact us through the contact numbers specified on our website and/or review the frequently asked questions section before selecting a refundable ticket and confirming your order.

10. Tickets and/or ticket purchase terms and conditions may also be regulated, in addition to the provisions of the Agreement, in accordance with the rules and regulations determined and announced by the venue and/or the Organizer of the event and/or the provisions of any special legislation or the decisions/measures of the relevant authorities. Any violation of these Rules and Regulations or any behavior that may cause damage, loss, disturbance or violation of legislation provisions (including but not limited to Law No. 6222 on the Prevention of Violence and Disorder in Sports, public safety reasons or failure to comply with measures taken to combat public health issues) authorizes the venue or the Event Organizer or authorized relevant persons to refuse your admission to the venue or remove you from the venue, and you shall not be entitled to any ticket fee/refund. We would like to emphasize that in such a case, our Company shall have no responsibility whatsoever and no payment obligation shall arise on the part of our Company, including the ticket-service fee. For the purpose of ensuring public safety/order at the venue, security searches may be conducted from time to time. In addition, some organizers reserve the right to refuse ticket sales to customers who do not provide certain personal information for the implementation of relevant legislation, for security reasons or for other reasons. This is because the identity information of persons entering the venue may be necessary/mandatory information for some event organizers, particularly for ensuring security. Such situations are notified prior to the sale of the relevant event ticket. Therefore, in such cases, if you do not wish your personal information to be shared with the event organizer, since the event organizer has the right to refuse ticket sales to you, you are required to carefully read the “Privacy Statement” and explanations regarding personal data, which are an integral part of this Agreement, before completing the order and purchasing the ticket. In such special cases, if ticket sales cannot be made to you because you do not wish your personal information to be shared with the event organizer, Biletix shall not be responsible for this situation. Furthermore, pursuant to Law No. 6222, “an electronic card bearing the name, surname, Turkish Republic identification number and photograph of persons wishing to purchase competition tickets is created. If the person is a foreigner, instead of the Turkish Republic identification number, the name of the state of which the person is a citizen and the serial number of the passport with which the person entered Türkiye are recorded on the card. Ticket sales may be made through the electronic card specific to the individual. A person may enter a sports competition as a spectator only with the electronic card issued in their name. The host club is responsible for controlling the persons entering the sports competition as spectators. This obligation shall be fulfilled by both clubs participating in non-host competitions, and by the relevant federation in national competitions.” Therefore, we remind you that when purchasing competition tickets, you must share certain personal data with Biletix pursuant to Law No. 6222 and other relevant legislation, and you must purchase tickets knowing and consenting that your shared personal data will be transferred to the relevant parties/processed.

11. Entry to and exit from the event venue shall be subject to the rules and regulations determined by the Event Organizer and the venue. Generally, if you leave the venue after ticket control, you may not be re-admitted to the venue or may not be able to re-enter, and/or depending on the decision/rules of the event organizer, you may be allowed back into the venue. If you arrive late to the event/venue or wish to attend the event after it has started, depending on the rules and regulations determined by the Event Organizer, you may not be admitted to the venue at all or may be admitted late, and these rules may vary according to the organizer. Biletix provides no guarantee and assumes no responsibility regarding the admission of latecomers or the re-entry of persons leaving the venue. Likewise, if there are special rules and regulations determined and announced in advance by the legislator, judicial/administrative authorities and/or the Event Organizer and/or the venue for entry into the venue, it is necessary to comply with these rules; otherwise, you may not be admitted to the venue, may be admitted late and/or may be removed from the venue, and no ticket/fee refund shall be made. For example, for some events, the organizer may impose age restrictions for entry to the event or regulate that persons below a certain age may only enter the venue with their parents, and in some events certain items may be prohibited from being brought into the venue. Therefore, when purchasing each event ticket, please also review the relevant rules in the Please Note section and/or the Event Rules. If you will not be able to meet/comply with the conditions in the Please Note Section or the event rules, or if you have any situation contrary to the rules, do not confirm your order. We state that the announced Event Rules and Please Note Section are an integral part of the event ticket and the event ticket you purchased, and by purchasing the ticket, you shall be deemed to have accepted the Event Rules exactly as stated.

12. The use of cameras, mobile phones or recording equipment is subject to the rules and regulations determined by the Event Organizer and/or authorized relevant persons. Therefore, cameras or other recording equipment, laser pointers and mobile phones may be prohibited from being brought into the venue.

13. The Event Organizer and/or authorized relevant persons may prohibit animals from being brought into the event area, except for guide dogs assisting disabled persons.

14. The Event Organizer and/or authorized relevant persons may prohibit customers from bringing outside food and beverages into the venue. Biletix is not responsible for food and beverages sold at the venue or their pricing.

15. The venue, the Event Organizer and Biletix assume no responsibility whatsoever for customers’ personal/private belongings. Therefore, please remember that you are personally responsible for all your belongings at the venue and that Biletix shall not be responsible for any possible loss, damage or harm and no claim may be made against Biletix.

16. At various events, audio and visual recordings may be made for reasons of public safety/order and/or pursuant to special legislative regulations, and we would also like to state that you should read the “Privacy Statement” and explanations regarding personal data, which are annexes and integral parts of this Agreement.

17. The ticket holder is entitled only to one seat/space corresponding to the value stated on the ticket, and the venue authorities or the Event Organizer reserve the right to assign the ticket holder a seat/space different from the one stated on the ticket and/or specified in the SMS and e-mail. Only the Organizer shall be responsible for this situation, and Biletix shall not be responsible.

18. Apart from the amount stated on the ticket and the relevant service fee, Biletix has no other obligations, commitments or liabilities regarding tickets/ticket sales and/or events/competitions-event contents. Therefore, you acknowledge and undertake in advance that you may not request from Biletix any other amount whatsoever, such as travel expenses, accommodation expenses, parking/fuel/toll expenses, exchange rate difference, inflation difference, price difference, interest, material and moral compensation, etc., beyond the ticket and service fee amounts, regardless of the reason. You shall be deemed to have accepted, declared and undertaken in advance that Biletix’s liability is limited to this article and that under no name whatsoever shall you hold Biletix liable beyond the liability limit set forth in this article.

19. If you would like information regarding your ticket purchase transaction, you may call Customer Services using the reference number provided to you while completing your transaction. Therefore, please remember to keep your reference number. In addition, you may easily download the invoices for your purchased tickets via www.biletix.com/eticket, and you may also request your invoices by contacting customer services through our help pages.

20. We would like to emphasize that if Biletix Gift Cards are purchased and/or used, the Gift Card Terms of Use available at the link with the extension https://www.biletix.com/hediyekart/en shall apply to gift cards. In the event of the purchase and use of a Collectible Ticket, the Collectible Ticket Purchase and Use Terms – [Collectible Ticket Sales Agreement] available at the link with the extension https://help.biletix.com/hc/en-us/articles/45078121127057-Collector-Ticket-Purchase-and-Usage-Terms-Collector-Ticket-Sales-Agreement shall apply to collectible tickets, and in the event of the purchase and use of a Commemorative Ticket, the Commemorative Ticket Purchase and Use Terms – [Commemorative Ticket Sales Agreement] available at the link with the extension https://help.biletix.com/hc/en-us/articles/46071942601873-Souvenir-Ticket-Sales-Agreement-and-Terms-and-Conditions-Contractual-Provisions-Regarding-the-Purchase-Sale-of-Souvenir-Tickets shall apply to commemorative tickets.

21. Our Agreement and Website have been prepared in Turkish and English. In the event of any discrepancy and/or contradiction between the texts, the Turkish text shall prevail. While reading the agreements, placing your order and/or filling out possible forms such as refund requests for refundable tickets, we recommend that you proceed in the language you are proficient in, and we would like to emphasize that Biletix shall not be responsible for any transaction and/or evaluation made due to incorrect language selection.

22. Commercial electronic messages may be sent to you within the scope of legislative provisions. Prior approval is obtained by our Company and/or through the Commercial Electronic Message Management System (IYS), provided that you are informed in advance, for commercial electronic messages sent to your electronic communication addresses for purposes such as promotion, marketing, celebration and wishes. The approval remains valid until the right of refusal is exercised, and you also have the right to refuse receiving commercial electronic messages at any time without providing any reason. The refusal notification method is communicated to you in accordance with legislative provisions. Likewise, you may exercise your right of refusal through IYS. However, if you provide your contact information for the purpose of being contacted, no additional approval shall be required for commercial electronic messages regarding changes to and/or use of the services provided. Furthermore, prior approval is not required for messages containing notifications regarding ongoing subscription or membership status, collection, debt reminders, information updates, purchase and delivery or similar situations, and in cases where the service provider has an obligation to inform under relevant legislation.

23. This Agreement text is stored by Biletix data after the establishment of the contract, and you may easily access this Agreement according to revision dates from the “Agreements and Policies” section under the “Policies & Notices” section of our website. If you wish, you may also easily access a physical copy by printing the Agreement. Therefore, we would like you to know that the Agreement provisions and general terms and conditions are made easily available and storable by you. Your access to the Agreement shall continue proportionately to your access to our website.

24. The privacy rules regarding the use of our website/application and this Agreement are detailed in the “Terms of Use” under the Agreements & Policies section and in the “Privacy Policy” section under the “Policies & Notices” section. In this regard, we inform you that you should carefully read and review the Terms of Use and Privacy Policy sections/provisions and notify us if you have different requests. The Terms of Use and Privacy Policy are also annexes and integral parts of this Agreement and shall apply together with the Agreement and have legal effect. Therefore, we would like to emphasize that by approving this Agreement and/or the order, you shall also be deemed to have accepted the Terms of Use and Privacy Policy provisions.

25. At the stage of order confirmation and before entering payment information, all terms of the contract, including the total amount payable including taxes, are communicated to you and clearly visible to you. In addition, all details regarding the service you purchased and any event rules/Please Note Sections are communicated to you before confirming the order. Therefore, by purchasing the ticket and confirming the order, we reiterate that you shall be deemed to have accepted the provisions of this Agreement and all rules related to the event exactly as stated and that you shall be bound by the Agreement provisions and event rules, and we once again remind you that you should carefully review all Agreement provisions and event rules before confirming the order.

26. Biletix is responsible for the storage and security of personal data obtained regarding you within the scope of relevant legislative provisions. Furthermore, without prejudice to legislative regulations, we would also like to state that your personal data may not be transmitted to third parties without your consent and may not be used for purposes other than those notified to you. In addition, we state that you may access all detailed information regarding the protection and use of your personal data from the “Privacy Policy” and “Information on the Protection of Personal Data” sections under the “Policies” section of our Website, and we reiterate that the Privacy Policy and Information on the Protection of Personal Data are annexes and integral parts of this Agreement. (https://www.biletix.com/ourpolicies/TURKIYE/en)

27. All these terms and conditions shall be governed by Turkish Law. Before you purchased your ticket and therefore before the establishment of the contract, Biletix informed all consumers in advance regarding the provisions and content of the contract and also fulfilled its preliminary information obligation before the establishment of the contract. By purchasing an event ticket and confirming your order, you shall be deemed to have accepted that you were informed in advance regarding the event ticket/service you purchased and that you accepted the provisions of this Agreement, and that this article constitutes written evidence. In the event of any dispute arising from this Agreement and/or ticket or service purchase transactions, our primary goal is to resolve the dispute amicably. Nevertheless, in cases that cannot be resolved amicably, we would like you to know that consumers purchasing tickets from our website may bring their possible disputes before the consumer arbitration committee within the monetary limits published in the relevant legislation or before the consumer court, provided that mediation is applied to before filing a lawsuit pursuant to Article 73/A of the Consumer Protection Law.

Biletix Bilet Dağıtım Basım ve Tic. A. Ş
MERSIS No: 0171009936100018
Tax No: Boğaziçi Corporate Tax Office 171 009 9361
Contact Address: Ayazağa Mahallesi Azerbaycan Cad. 1B Blok No: 3B Inner Door No:2, 34396 Sarıyer, Istanbul, TÜRKİYE
Contact Information: https://www.biletix.com/contactus/TURKIYE/en

(Update Date: 25.08.2026)

Privacy Policy

Welcome to Biletix. We want you to know that protecting your personal information is very important to us, and we respect your privacy. This Privacy Policy is meant to explain how we use and protect the personal information you share with us. This Policy applies to all users of www.biletix.com or our services and buy the ticket, and to any information provided to us. We significantly remind you that by buying a ticket you shall be deemed to have read, overviewed and exactly admitted the provisions of Confidentiality Statement. By using our website and/or buying a ticket, you are consenting to the practices and rules set forth in this Privacy Policy.

Biletix complies with the privacy laws and regulations of Turkey regarding the privacy. Biletix makes no representation that this Site is governed by or operated in accordance with the laws of any nations, or that the Site or any part thereof is appropriate or available for use in any particular jurisdiction other than Turkey. Those who choose to access the Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. By using this Site, visitors from outside of Turkey acknowledge this Site is subject to the laws and regulations of Turkey, and waive any claims that may arise under their own national laws.
Biletix reserves the right to change, modify, add, or remove provisions of this Privacy Policy within legislations. Changes to this Privacy Policy will be posted here on this Site. We encourage you to check back from time to time to ensure continuing familiarity with the most current version of our Privacy Policy. You can determine whether the Privacy Policy of our web site has been revised since your previous visit to the Site by referring to the "Last Updated" legend at the top of this page. Please read this Privacy Policy carefully. Your use of this Site and/or buying a ticket constitutes your acceptance to be bound by this Privacy Policy without limitation, qualification or change. If at any time you do not accept all the terms and conditions contained herein, you must immediately discontinue use of this Site.

1. What Information We Collect

Biletix gathers two basic types of information through the Site: "Personally Data" ("Personal Data") and "Non-Personal data" (or "Non-Personal Data"). Personal Data is the information that identifies or can identify you as an individual (such as residential address, telephone number, or billing information) and Non-Personal Data is the aggregated information, demographic information, IP addresses and any other information that does not reveal your specific identity.

a. Non-Personal Data.  When you visit and interact with our Site, Biletix and third parties with whom Biletix has contracted to provide services to Biletix may collect Non-Personal Data (for example, a catalog of the Site pages you visit). Non-Personal Data is anonymous and does not identify you personally. Non-Personal Data is generally collected through the Site from four different sources: Internet protocol addresses and web logs; cookies; pixel tags and other similar technologies; and other Non-Personal Data that you voluntarily provide (as explained below).

i. IP Protocol Addresses and Web Logs. We use your IP address, and the IP addresses of all users, for purposes such as calculating Site usage levels, helping diagnose problems with the Site's servers, and administering the Site. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. In addition to the Non-Personal Data usage of IP Addresses described above we also may link your IP address to personally identifiable information for fraud prevention purposes. This Site's web servers automatically collect the Internet Protocol (IP) addresses and log files of visitors. Your IP address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited. This information is collected in an aggregate form only and does not contain any Personal Data.

We only use your IP address and the IP addresses of all users for purposes such as calculating Site usage levels, diagnosing problems with Site servers, and administering the Site. Collecting IP addresses is standard practice on the internet and is done automatically by many websites. In addition to the Non-Personal use of IP addresses described above, we may associate your Personal Information with your IP address in order to prevent fraud and similar crimes.

ii. Cookies. We and our third party service providers may use a standard technology called a "cookie" to collect information about how you use the Site. Cookies reside on your computer and help the Site recognize your computer's browser as a previous visitor. For example, when you sign in to your Biletix account, cookies will be used to save your email address and name so the next time you visit Biletix from the same computer we will "remember" your email address and name in order to make your experience faster and simpler. On occasion our Site may also set a "session cookie" which helps us administer the Site. The session cookie expires when you close your browser and does not retain any information about you after it expires. If you do not want information collected through the use of cookies, you should be able to modify your browser preference to provide you with choices relating to cookies. If you choose to reject cookies, you may be unable to use certain Site services (e.g., those services that require you to log on to the Site in order to participate). In case of data collected by means of cookies, your data for which your consent-permission is required by the following methods and contents and only for which you have given your consent – permission, may be processed within the scope only allowed by you as per Personal Data Protection Law (the “KVKK”). Related laws and regulations are reserved.

iii. Pixel Tags. We and our service providers may also use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") in connection with some Site pages and HTML-formatted email messages to track your use of our website in order to provide you with more useful information and a more personalized experience the next time you visit. A Pixel Tag is an electronic image, often a single pixel (1x1), that is ordinarily not visible to Site visitors and may be associated with cookies on the visitors' hard drives. Pixel Tags do not contain any PII and allow us to count users who have visited certain pages of the Site, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when an email has been opened.

b. Personal Data: : Biletix pays attention to respecting the privacy of the users/visitors/customers who visit the website and use its applications, and to the security of their personal data. (www.biletix.com site and all of its applications shall briefly be referred to as the "Web Site")

Biletix is responsible for storage and security of the personal data collected about you. We also point out that your personal data cannot be transmitted to third parties without your consent and cannot be used for purposes other than those notified to you.

Rights of Users regarding Personal Data

As per Article 11 of the Personal Data Protection Law (“KVKK”), applying to Biletix and/or the representative to be announced by Biletix, the Users and Members shall be entitled to

. learn whether his personal data is processed or not,

· If personal data has been processed, to request information about it,

· learn the purpose of processing personal data and whether they are used in accordance with its purpose,

· learn about the third parties to whom personal data is transferred in the country or abroad,

· request correction of personal data if it is incomplete or incorrectly processed,

· request deletion/destruction of personal data within the framework of the conditions stipulated in Article 7 of the e-KVKK,

· request notification of the transactions made in accordance with subparagraphs (d) and (e) above, to third parties to whom personal data has been transferred,

· object to the conclusion to come out against the person himself by analyzing the processed data exclusively through automated systems,

· request the compensation in case of loss due to unlawful processing of personal data,

Any representative of the Data Controller to be appointed by Biletix will be announced in Data Controllers Registry when the legal infrastructure is established and announced on the website with the extension www.biletix.com in accordance with the legislation. Regarding your personal data, KVKK art. You can always contact us by sending an e-mail message (mail) to info@biletix.com or by calling +90 (850) 755 5555, in order to exercise your rights you have pursuant to 11 or with regard to your questions regarding your personal data.

2. How We Use the Information We Collect

We know it is very important to protect the information you share with us. We take appropriate security measures to help safeguard this information against unauthorized access and disclosure. We can access, obtain, use, process and/or transfer your personal information to/from the country only within the provisions of the legislation. We also encrypt credit card numbers and other sensitive information before sending your card information from your computers to ours. We also use firewalls to help prevent unauthorized access to your personal information.

You should feel confident using our website. However, no system can completely be secure. Although we take very significant steps to secure your information, there is always a chance that your information will not always remain secure, and you should always take great care in handling and disclosing your personal information. For example, avoid sending personal data through insecure email.

As a rule, although it is not possible to process personal data without the express consent of the person concerned, in cases where “it is necessary to process the personal data of the parties to the contract, provided that it is directly related to establishment or performance of a contract”, “Data processing is mandatory for establishment, exercise or protection of a right. ”, “It is mandatory for the data controller to fulfill its legal obligations", “the data subject has been made public by himself”, “The data processing is mandatory for the legitimate interests of the data controller, provided that it does not prejudice the fundamental rights and freedoms of the data subject”, "in case of existence of any of the situation where it is necessary for the protection of life or bodily integrity of the person or another person whose consent is not legally valid” and/or “ it is explicitly stipulated in the laws”, it is possible to process the personal data without the explicit consent of the person concerned.

a. Non-Personal Data

Since Non-Personal Information cannot personally identify you, we may use it for any legitimate purpose. For example, we may use it to measure visit hours, average time spent on our site and pages viewed, and to diagnose problems with our servers and to administer our site, analyze and improve our site's features and functionality. In addition, we reserve the right to share this non-personal information that does not personally identify you with third parties for any purpose. We may also share this information with third parties who are not part of the Biletix/Live Nation Entertainment family for use for advertising purposes or in aggregate or in other ways that will not disclose any of your Personal Information.

b. Explicit Consent for Personal and/or Private Personal Data:   Biletix customers, users of our website and/or persons who share other personal data, who purchase event tickets from our website, "tick" the "Confirmation Text within the Scope of the Personal Data Protection Law" published on our website. By the way so, they consent to the receipt, processing and transfer of their personal / or private personal data within the scope of the related laws and regulations.

In addition, with regard to the tickets purchased through our Call Centers, personal data is obtained, processed and transferred to/from the country, depending on the call center keying preferences of our customers for receipt, processing and transfer of their personal data.

In cases where the explicit consent of the person is required, it should strictly be taken into consideration that some features on the Site may be out of use, the service may not be offered partially or completely, in other words, ticket sale may not be made, unless the necessary consents/permissions are given in terms of personal data. Because, it should not be disregarded that certain personal data must be obtained, processed and transferred in order to purchase event tickets, with exceptions, where express consent is not required under the provisions of the legislation.Biletix does not accept any responsibility and cannot be held responsible for the failure to sell tickets due to the lack of necessary consent for provision, processing and/or transfer of personal data or the relevant personal data, without prejudice to the situations where express consent is not required within the scope of the legislation.

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How can your Personal Data be processed? Your personal and/or sensitive personal data obtained upon your consent may partially or entirely be obtained, recorded, safeguarded, stored, changed, updated, periodically checked, rearranged, classified, retained for the period required for the purpose for which they are processed or stipulated in the relevant law, legal or service-related actual requirements, within the scope of your consent, in whole or in part by our Company, as Biletix, with the capacity of data controller, acting for and on behalf of our Company, through our retail sales channels, call centers, kiosks, affiliates or through our websites and social media pages and/or all kinds of channels; it may be shared/transferred with/to private-legal persons with whom our Company works together or with public institutions and organizations for which it is legally liable, and/or with/to relevant third parties, real persons/legal persons residing in Turkey or abroad, insurance companies, banks, legal or otherwise. It can be transferred or processed abroad , including preventing its use, in case of actual requirements depending on the service. In this regard, in accordance with the Law, your personal and/or private personal data that you share with our Company upon your consent will be able to be obtained, recorded, stored, preserved, changed, rearranged in whole or in part as well as subjected to all kinds of operations on data such as disclosure, transfer, takeover, making available, classification or prevention of use all by us by automatic or non-automatic means provided that it is a part of any data recording system.

How is your personal data collected? Your personal and/or private personal data can be collected verbally, in writing or electronically through all kinds of channels including but not limited to our website, our sales and marketing department employees, forms collected during customer visits, digital marketing and call center/website/ social media/organizers/business partners all based on your consent In addition, your personal data may be collected verbally, in writing or electronically, upon your consent, through channels such as the Head Office, retail outlets, kiosks, internet branch, social media and call center.

What would be the Situation of Your Data prior to the Publication of the Law? Pursuant to the provisions of the Law, “Your personal data processed before the publication date of this Law will be brought into compliance with the provisions of this Law within two years from the date of publication (07.04.2016). On the other hand, consents obtained in accordance with the law before the publication date of the Law are deemed to have been accepted in accordance with this Law, unless a contrary declaration of intent is made within one year”. We would like to point out that since becoming a member of Biletix and purchasing tickets, Biletix customers are deemed to have accepted the Terms of Use and Privacy Policy , and there are detailed regulations regarding delivery, processing and transfer of your personal and/or sensitive personal data in our Privacy Policies before the date of the publication of the Law, there exist your "lawful consent" given to us regarding your personal/or sensitive personal data that we have obtained and processed. Therefore, pursuant to the Law, these consents of yours, obtained in accordance with the law before the publication of this Law, are deemed to have been accepted in accordance with this Law, unless a statement of intent is made to the contrary within one year.

What are the purposes and legal reasons for the processing of your personal data? We will receive and process your personal and/or sensitive personal data that you share with us in accordance with the Personal Data Protection Law No. 6698 and the relevant legislation first of all to be able to sell, market and distribute the event tickets requested by our customers from Biletix, to perform the services we provide to our customers in accordance with the requirements of the contract and technology, and to improve the products and services we offer to you.

In addition, the purposes and reasons for processing of your personal data are to be able to sell event tickets, to use the same in all kinds of products and services, including those that we can offer as an agency within the scope of the legislation; to identify the information of the transaction owner and to record the identity, address and other necessary information so that we can provide the service provided with our customers by Biletix; to arrange all records and documents to constitute the basis of the transaction in electronic medium or print-out; to fulfill the requirements such as keeping information, reporting, informing, etc. required by the legislation and by the competent authorities; to be able to provide the requested products/services and to fulfill the requirements of the service you request and required by the contract as well as the reasons in its content.

As a rule, although it is not possible to process personal data without the express consent of the person concerned, in cases where “it is necessary to process the personal data of the parties to the contract, provided that it is directly related to establishment or performance of a contract”, “Data processing is mandatory for establishment, exercise or protection of a right. ”, “It is mandatory for the data controller to fulfill its legal obligations", “the data subject has been made public by himself”, “The data processing is mandatory for the legitimate interests of the data controller, provided that it does not prejudice the fundamental rights and freedoms of the data subject”, "in case of existence of any of the situation where it is necessary for the protection of life or bodily integrity of the person or another person whose consent is not legally valid” and/or “ it is explicitly stipulated in the laws”, it is possible to process the personal data without the explicit consent of the person concerned.

Details of purposes for using and processing your personal data are briefly given as follows:

i. Site: We may use your Personal Data you give us to better tailor your website experience to your interests, to show you content in which you may be interested and to display the content according to your preferences.

ii. Communications: We may use your Personal Information to inform you about Biletix and its services and promotions on behalf of some of our partners, upon your consent within the scope of the relevant legislation.
iii. Administrative Matters:  Biletix reserves the right to contact you in the event of a change in the Site's Terms of Use and/or this Privacy Policy, or to notify you of other technical-administrative matters in connection with the Site (e.g., contacting you to facilitate, complete or confirm a transaction).

iv. Fulfillment of Requests and Facilitation of Transactions:   Biletix may use your Personal Data to fulfill your requests and facilitate your transactions (for instance to deliver your tickets) based on your consent purpose. On the other hand, it is possible to process personal data without seeking the explicit consent of the data subject in accordance with the legislation , in any of the cases where "it is necessary to process the personal data of the parties to the contract, provided that it is directly related to establishment or performance of a contract" , "Data processing is mandatory for establishment, exercise or protection of a right", "It is mandatory for the data controller to fulfill its legal obligation ”, “it has been made public by the person concerned”, “It is mandatory to process data for the legitimate interests of the data controller, provided that it does not prejudice the fundamental rights and freedoms of the data subject”, “ıt is mandatory for the protection of another person's life or physical integrity for the person who is unable to express his/her consent due to actual impossibility or whose consent is not legally valid” or "it is explicitly stipulated by the laws".

v. For Specific Operating Purposes: We may also use your Personal Information upon your consent for ad targeting, data analytics, audits, fraud prevention and other internal business purposes.

vi. Shopping/Commercial Services: When you make a purchase through the Site, we may collect your credit card number, billing address and other information related to such purchase (collectively, "Payment Information") from you. We will use the Payment Information that you provide to bill you for your purchase and to complete your purchase. Providing your Payment Information, you thereby authorize us to give that information to third parties as necessary to confirm and fulfill your order (for example, to process your credit card number and to send you products you have ordered).

vii. Share in Social Media:  The Site may allow you to forward certain items posted on Site or links to Site features by email or social media services to other parties who you believe may be interested. 

viii. Newsletter Subscription:

c. Job Applications

If you apply for a position with Biletix and submit your personal information through our website, the information you submit will be used only in connection with considering and acting upon your application. We may retain your personal information for a period of time, but only for the purpose of considering your application for current or future available positions.

3. Information on persons or legal entities to which we possibly send your personal data:   For the above-mentioned purposes, the persons/organizations to which your personal and/or private data that you shared with us can be transferred upon your consent; to primarily our main shareholder, Ticketmaster A.Ş. and its direct/indirect domestic/foreign affiliates; program-service partner individuals and organizations, banks, courier-cargo companies that deliver your tickets to your address, and other relevant 3rd parties, from which we receive services / cooperate with to carry out our activities. In this context, we would like to point out that since our Company acts as an intermediary for the sale and distribution of event tickets of the organizers it works with, the necessary personal and/or private personal data about you is collected within the scope of the provisions of the legislation and in accordance with the necessity, transmitted to the event organizers, banks and/or other relevant third parties (including but not limited to car rental companies, insurance companies, courier/cargo companies and persons and organizations related to the service provided) acc to the scope of the requested service and/or transferred in the country and/or abroad.

a. Affiliate Communications:  Commercial electronic transmissions under the agreement may be sent to you; provided that your prior consent is obtained. As this consent is possible to be obtained in writing or through any and all communication devices, if you do not intend delivery of commercial electronic transmissions under the agreement, we remind you that you are required to uncheck your consent in the section of “delivery of electronic transmission” Additionally, you have the right to refuse commercial electronic transmissions at any time and without any reason. Nevertheless, we hereby warn you that in case you provide your contact details to allow communication with you, no additional consent shall be required for commercial electronic transmissions for any changes relating to the services offered and/or for use.

Furthermore, at the time of offering the service, in case your contact details are obtained after having informed such a communication is to be made and letting you refuse this communication, it is possible to enable communication for the marketing, promotion and/or change services relating to the same or similar services without obtaining a new consent from you. Besides, your right to refuse such a communication and withdraw permissions you have given hereunder is reserved and it is sufficient that you communicate such a request in any way. If you choose to participate in the pre-approved e-mail system, our affiliates may also send you announcements and notices of events, products or services that may be of interest to you.

We also reiterate that you can revoke your prior consent at any time. For additional information, please see the “Pre-approved Options Policy” section below.

b. Biletix Service Providers:  We work with third parties who provide services including but not limited to data analysis, order fulfillment, credit card processing and other services of an administrative nature. If you use our services , within your confirmation we reserve the right to share your Personal Data with such third parties for the purpose of enabling these third parties to provide such services within your consent and to the extent required. We take reasonable measures to ensure these third parties treat your Personal Data in a manner comparable to how we do so and the third parties shall also be responsible for keeping your personal data confidential under the relevant laws and regulations.

c. Other Purposes:

- We also may disclose your information:
- In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from law enforcement or another government agency; or to determine or exercise our legal rights, defend against legal claims; or as otherwise required by law, we may share your Personal Data with related person/units or raise or waive any legal objection or right available to us.

4. Collection of Information by Third Parties

a. Third Party Advertising:  The ads appearing on this Site are delivered to you by our third party advertising partners. In the course of serving advertisements to this Site, our third-party advertiser may place or recognize a unique cookie on your browser. Non-Personal Data about your visits to this Site, such as number of times you have viewed an ad, is used to serve ads to you.
b. Third Party Links: The Site may contain links to third-party Internet websites, which are not owned or operated by Biletix. We provide such links only for ease of reference, and the inclusion of a link on the Site does not imply that Biletix confirms the linked site or the relevant web site is reliable and secure.

If you provide any Personal Data through any such third-party website, your transaction will occur on such third party's website (not the Site) and the Personal Data you provide will be collected by, and controlled by the privacy policy of that third party. Biletix shall not be responsible in any case for the privacy practices or the content of such third-party websites, including such websites' use of any Personal Data that you provide with them. Again, Biletix is in no way responsible for privacy practices or content of other linked websites, or the privacy policies and practices of third parties, or the "personal data" collected, processed, transferred or used by third parties.

Opt-In Policy

a. Biletix Communications: When you supply Biletix with your contact details, from time-to-time, in Biletix's discretion, you may be asked to indicate whether you are interested in receiving information from us about special offers in connection with the Site, Biletix and/or our advertisers and partners.

If you do choose to opt-in to receive such communications, we may, from time to time, send you marketing communications. We hereby remind you that you are unilaterally entitled to renounce from receiving such communications at any time
At any time, you can choose to no longer receive weekly commercial or promotional emails from us by clicking on My Account and following the instructions to "manage your email alerts." You may modify your choices at any time in your My Account. Also, in any commercial email we send to you, you will be given the right to opt out of receiving such messages in the future by clicking on the link at the bottom of the email that says "unsubscribe." It may take up to 3 business days for us to process an opt-out request.

Please note that changing information in your My Account or opting out of receiving promotional email communications will affect only future communications from us. If we already provided your information to a third party within your confirmation before you changed your preferences or updated your information, you may have to change your preferences directly with that third party as well.

b. Affiliate and Third Party Communications: From time-to-time in Biletix's discretion and upon your consent, you may be provided with the opportunity to opt-in to receive offers directly from our affiliates and/or from third parties. If you do choose to accept any such offer(s), any of your contact details provided to Biletix for such purposes may be shared within your consent and to the extent required with our affiliates and such third-party partner(s). If you change your mind and would prefer that we no longer share your contact info with our affiliates and/or with third parties for their marketing purposes, you may opt-out of such future sharing at any time by following the procedure above.
6. Use of this Site by Minors:  The Site is not directed to individuals under the age of thirteen (13), and we request these persons not to provide their Personal Data or contact info through our web site. If a parent or guardian becomes aware that his or her child has provided us with Personal Data without the parent or guardian's consent by, for example, misrepresenting his or her age, that parent or guardian should contact us at legal @biletix.com. If Biletix determines that it has collected personal information of children under the age of 13, Biletix will immediately delete such information and any accounts believed to be held by children under 13. Please see our Terms of Use for additional information regarding the use of this Site by minors.

7. Accessing, Updating or Deleting Information Collected About You:  This Site also gives you the opportunity to modify or remove Personal Data that you have provided to us by way of this Site. You may do so by clicking My Account and following the instructions to modify your user information on the Site. To the extent that such information is stored in our databases, we will respond to your change requests as soon as possible within the scope of legal provisions. Regarding other rights you have under the KVKK, you can refer to the "Rights of Users regarding Personal Data" section of this text that we have quoted above.
8. Security of Your Personal Data: Biletix employs reasonable security measures consistent with standard industry practice, for the Personal Data collected through this Site, including physical, electronic and operational measures to maintain security and prevent unauthorized access. While Biletix takes all appropriate steps to safeguard PII under our control, unfortunately, no data transmission over the Internet or method of storing data can be guaranteed to be 100% secure. We do not take any responsibility for any damage you may suffer as a result of interruption, alteration or misuse of information during these data transfers. If you have any concerns about the security of the site, please contact us at legal@biletix.com.

9. Offline and Online practices:  Please note that this Privacy Policy applies solely to our online information gathering and dissemination practices in connection with the Site, and does not apply to any of our practices conducted offline.

10. Contacting Biletix regarding this Site: If you have any questions, comments or different request concerning this Policy, you may send them by email to legal@biletix.com. Please note that email communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your email correspondence with us.

Thanks again for using Biletix!

© 2022 Biletix AS. All rights reserved.

Kullanım Koşulları

Biletix'e hoş geldiniz!
Aşağıda hükümleri yazılı olan “Kullanım Koşulları”, www.biletix.com uzantılı web sitemizdeki (Site) ve Biletix aplikasyonundaki/ uygulamasındaki (Uygulama) hizmetlerden faydalanabilmeniz ve etkinlik biletlerini/hizmetleri satın alabilmeniz için gerekli kuralları içerir. Sitemizi/ uygulamamızı ziyaret etmekle veya kullanmakla, bu Koşullarıokuduğunuzu, içeriğini anladığınızı, bu koşullarla bağlı olduğunuzu, bu Koşullara ve ilgili bütün cari kanunlara, yönetmeliklere ve mevzuata uygun davranacağınızı açıkça kabul, beyan ve taahhüt etmiş bulunuyorsunuz. İlaveten, işbu Kullanım Koşulları ile, “bilet satın alma siparişinizin onaylandığı takdirde ödeme yükümlülüğü altına gireceğiniz konusunda açık ve anlaşılır şekilde bilgilendirildiğinizi” de önemle belirtmek isteriz. Biletix Bilet Dağıtım Basım ve Ticaret A.Ş. ve biletix.com (ikisi birlikte "Biletix" olarak anılacaktır), herhangi bir zamanda, Kullanım Koşullarında değişiklik yapma hakkına sahiptir. Kullanım koşulları, sitede ilan edilir edilmez derhal yürürlüğe girer. Bu nedenle sitenin bu sayfasını düzenli olarak takip etmenizi öneririz. Biletix’ten etkinlik bileti ve sair bir hizmetin satın alınması ile ilgili olarak ise, Sitemizde yer alan, Biletix Satış Politikaları ve Satış Sözleşmesi” ve ayrıca “Gizlilik Beyanı” hükümlerinin okunması ve incelenmesi de gerekmektedir.

Hükümleri:
1- Sitenin/uygulamanın içeriği ve yazılımı, Biletix'e ve/veya onun tedarikçilerine ait olup, Türk ve uluslararası telif hakkı mevzuatıyla korunmaktadır. Site/uygulama sayfalarına kanuni telif hakkı uyarısı ve çeşitli tanıtma yazıları konulmuştur. Bu uyarı ve yazıların silinmesi veya kaldırılması ya da değiştirilmesi yasaktır. Lütfen bu uyarıyı veya tanıtma yazılarını ya da bunlarla birlikte verilen ek bilgileri silmeyin veya kaldırmayın ya da değiştirmeyin.
2- Bu Siteyi/uygulamayı sadece kişisel kullanımınız için ziyaret etme ve görüntüleme, Siteden/uygulamadan, etkinlikleri izleme, tanıtıcı bilgiler edinme, bilet (veya başka ürünler - merchandise) satın alma ve diğer kişisel kullanımlarınız için yararlanma hakkına sahip olduğunuzu kabul etmektesiniz. Bu kapsamda, Biletix tarafından yazılı olarak yetki verilmedikçe, siteyi/uygulamayı kişisel kullanımlarınız haricinde hiç bir şekil ve surette kullanmayacağınızı, sitedeki/uygulamadaki bilgileri/içeriği/görselleri herhangi bir amaçla kopyalamayacağınızı, yüklemeyeceğinizi, yayınlamayacağınızı, değiştirmeyeceğinizi, türev eserler yaratmayacağınızı ya da bunları kamuya teşhir etmeyeceğinizi veya başka bir şekilde dağıtmayacağınızı ya da sair bir hukuka aykırı ya da yetkisiz tasarrufa konu etmeyeceğinizi de kabul etmektesiniz.
3- Siteyi/uygulamayı ziyaret ederek veya kullanarak, yalnızca hukuka uygun amaçlarla Site/uygulama üzerinde işlem yapabilirsiniz. Site/uygulama dahilinde yaptığınız her işlem ve eylemdeki hukuki, cezai, idari, vergisel ya da sair her türlü sorumluluk münhasıran size aittir. Bu kapsamda Biletix ve/veya başka bir üçüncü şahsın fikri veya şahsi haklarına ya da sair haklarına veya malvarlığına tecavüz teşkil edecek şekilde, Site/ uygulama dahilinde bulunan resimleri, metinleri, görsel ve işitsel imgeleri, video kliplerini, dosyalarını, veritabanlarını, katalogları ve listeleri ya da sair herhangi bir bilgiyi, unsuru çoğaltmayacağınızı, kopyalamayacağınızı dağıtmayacağınızı, işlemeyeceğinizi, sair bir tasarrufa konu etmeyeceğinizi, Biletix ile doğrudan ve/veya dolaylı olarak rekabete girmeyeceğinizi kabul, beyan ve taahhüt etmiş bulunuyorsunuz. Biletix, sizin işbu kullanım koşullarına ve/veya hukuka/mevzuata aykırı olarak Site/ uygulama üzerinde gerçekleştirdiğiniz faaliyetler/işlemler nedeniyle üçüncü kişilerin uğradıkları veya uğrayabilecekleri zararlardan doğrudan ve/veya dolaylı olarak, hiçbir şekilde sorumlu tutulamaz. Bu kapsamda Biletix’e herhangi bir sorumluluk tevcih edilir ise, ilgili Kullanıcılar Biletix’in her türlü zararını derhal tazmin edeceklerini de kabul, beyan ve taahhüt ederler.
Sitemizin/ uygulamanın, izin ve yetki verilmeyen herhangi bir amaçla kullanılması ya da bu kapsamda sair bir tasarruf gerçekleştirilmesi amacıyla, Biletix’in yazılı izni alınmaksızın, herhangi bir robot, örümcek veya başka otomatik aletler ya da manuel prosesler kullanılması yasaktır.
Biletix’in çalışmasına müdahale etmek veya müdahaleye teşebbüs etmek amacıyla herhangi bir alet, yazılım veya sair bir donanım/teçhizat kullanmayacağınızı, sitemiz/ uygulamamız altyapısı üzerine, makul olmayan veya bu alt yapıya orantısız büyüklükte yük getiren herhangi bir işlem yapmayacağınızı da kabul etmektesiniz.
Yetkisiz bilet satışı, sitenin/ uygulamanın yetkisiz çerçevelenmesi veya siteye/ uygulamaya yetkisiz bağlantı yapılması ya da sitede/ uygulamada bulunan bir robot, örümcek veya başka otomatik aletin yetkisiz kullanımı da dahil olmak üzere sitenin/ uygulamanın her türlü yasadışı ve/veya yetkisiz kullanımı yasaktır ve bu tür kullanım halinde, gerekli araştırmalar yapılacak ve gerekli her türlü tedbir alınacağı gibi, gerekli yasal ve idari yollara da başvurulacaktır.
4- Biletix’i, telif hakkına konu olan bilgi ve materyalleri açık bir izin almadan yetkisiz bir şekilde kullanan kullanıcıların hak ve imtiyazları sona erdirilecektir. Özellikle, bu siteye makaleler, görüntüler, öyküler, yazılım veya telif hakkına konu olan veya benzeri içerik koyan kullanıcılar, siteye/ uygulamaya yükledikleri içeriğin üçüncü şahısların telif haklarına veya sair haklarına (özel hayatın gizliliği veya ifşayı men etme hakları gibi) tecavüz etmediğinden veya bu hakları ihlâl etmediğinden emin olmalıdırlar. Bir kullanıcının bu siteyi/ uygulamayı yasadışı bir hak tecavüzünün veya hak ihlâlinin bir aracı olarak kullandığı konusunda ilgili telif hakkı sahibinin veya onun temsilcisinin ya da sair bir üçüncü kişinin Biletix’e bildirimde bulunması ya da ihlalin bir mahkeme kararıyla veya ilgili kullanıcının ikrarıyla sabit olması ya da Biletix’in durumdan herhangi bir şekilde şüphelenmesi/endişe duyması halinde, ihlâlde bulunan kullanıcının bu siteye/ uygulamaya erişim ve/veya siteyi/ uygulamayı kullanım hakları iptal edilecektir.
5- Herhangi bir üçüncü kişi tarafından sağlanan ve yayınlanan bilgilerin, içeriklerin, görsel ve işitsel imgelerin doğruluğu ve hukuka/mevzuata uygunluğunun taahhüdü, bütünüyle bu eylemleri gerçekleştiren ve/veya içerikleri siteye/ uygulamaya gönderen kişilerin sorumluluğundadır. Biletix, Kullanıcı'lar da dahil olmak üzere üçüncü kişiler tarafından sağlanan hizmetlerin/yayınların ve içeriklerin güvenliğini, doğruluğunu ve hukuka/mevzuata uygunluğunu taahhüt ve garanti etmemektedir. Siteyi/ uygulamayı başka bir siteye bağlanmak amacıyla ya da siteye/ uygulamaya içerik veya başka bilgiler yüklemek amacıyla kullanmanız da dahil, siteyi/ uygulamayı haksız/hukuka aykırı kullanmanızdan dolayı üçüncü şahısların maruz kalabileceği zarar ve ziyanları tazmin edeceğinizi de kabul etmektesiniz., Siteyi/ uygulamayı kullanırken, ilgili mevzuat hükümlerine uyacağınızı faaliyetleriniz ile ilgili olarak mevzuat hükümlerine uymamanız nedeni ile gerek Biletix ve gerekse de 3. kişiler nezdinde doğacak her türlü sorumluluğun bizzat kendinizeait olacağını, bu sorumluluklar nedeni ile Biletix’ten rücuen herhangi bir talepte bulunmayacağınızı, keza bu madde kapsamında Biletix’e yönelebilecek olası talepleri ve zararları derhal tazmin edeceğinizi beyan, kabul ve taahhüt etmektesiniz.
6- Biletix, sitenin/ uygulamanın kesintisiz veya hatasız olacağını ya da sitenin/ uygulamanın veya içeriğinin kullanılmasıyla ya da siteye/ uygulamaya bağlantı yapılmasıyla belirli sonuçların elde edileceğini garanti ve taahhüt etmez. Yine, Biletix, sitede/ uygulamada sunduğu hizmetler kapsamında kullanıcılara belirli bir amaca uygunluk, kesintisiz devamlılık, güncelleme, işlevsellik, doğruluk, hatasızlık dahil, açık ya da zımni hiçbir garanti ve/veya vaad vermemektedir. Site/ uygulamave içeriği "olduğu gibi" ve "mevcut haliyle" esasında sunulmaktadır. Biletix, siteden/ uygulamadan yüklediğiniz dosyalarda virüs ya da kirletici veya bozucu özellikler bulunmadığını da garanti etmemektedir. Biletix, sitenin/ uygulamanın belirli bir amaca uygunluğu ve ticari değerine ilişkin garantiler de dahil olmak üzere her türlü başka aleni veya zımni garantiyi de üstlenmemektedir. Biletix sitenin/ uygulamanın kullanılmasından kaynaklanabilecek zararlar için hiç bir şekil ve surette sorumlu tutulamaz. Biletix, sitenin/ uygulamanın kullanılmasından ya da Biletix hizmetinin kullanılmasından beklenebilecek sonuçlar konusunda hiç bir garanti vermez.
7- Biletix; sitenin/ uygulamanın üçüncü şahıs kullanıcıları, Biletix kullanıcıları, reklamcıları ve/veya sponsorlarının işlem ve fiillerinden dolayı sorumlu olmadığı gibi, sizlerin de siteyi/ uygulamayı ve/veya Biletix hizmetini kullanmanızla ilgili fiil, ihmal ve davranışlarızdan dolayı hiç bir şekilde sorumlu değildir. Biletix; herhangi bir etkinliği organize eden kişiler, icracılar, kurumlar veya başka üçüncü şahısların siteyle/ uygulamayla bağlantılı veya siteye/ uygulamaya atıfta bulunan ürünleri, hizmetleri, fiil veya ihmalleri nedeniyle de sorumlu tutulamaz.
8- Biletix'in sorumluluğunu sınırlayan hükümlerden herhangi birinin ilgili mahkeme tarafından ilgili mevzuata aykırı bulunması halinde, söz konusu hüküm mevzuata uygun olan ve sorumluluğu en aza indiren mevzuat hükmü kapsamında uygulanacak ve Biletix'in sorumluluğu buna göre belirlenecektir.
9- Biletix, Site'de/ uygulamada sunulan Hizmet'leri ve içerikleri her zaman değiştirebilme; Siteye/ uygulamaya “blog” koyma, Kullanıcı'ların sisteme yükledikleri bilgileri ve içerikleri, Kullanıcı'lar da dahil olmak üzere, üçüncü kişilerin erişimine kapatabilme ve silme hakkını haizdir. Biletix, bu hakkını, hiç bir bildirimde bulunmadan ve önel vermeden kullanabilir.
10- Biletix, Site/ uygulama üzerinden, Biletix’in kendi kontrolünde olmayan üçüncü kişilere ve başkaca üçüncü kişilerin sahip olduğu ve işlettiği başka web sitelerine ve/veya portallara, dosyalara veya içeriklere 'link' verebilir, yönlendirme yapabilir. Bu 'link'ler/yönlendirmeler, web sitesini veya siteyi işleten kişinin desteklendiği ya da web sitesi veya içerdiği bilgilere yönelik herhangi bir türde bir beyan veya garanti niteliği taşımamaktadır. Site/ uygulama üzerindeki 'link'ler vasıtasıyla erişilen portallar, web siteleri, dosyalar ve içerikler, bu 'link'ler vasıtasıyla erişilen portallar veya web sitelerinde sunulan hizmetler veya ürünler veya bunların içeriği hakkında Biletix’in herhangi bir sorumluluğu ve/veya taahhüdü yoktur.
11- Biletix, gerekli gördüğü zamanlarda site/ uygulama kapsamındaki hizmetleri/siteyi geçici bir süre ile askıya alabilir veya tamamen durdurabilir. Hizmetlerin geçici bir süre askıya alınması veya tamamen durdurulmasından ya da sitenin/ uygulamanın kapatılmasından dolayı Biletix’in kullanıcılara karşı herhangi bir sorumluluğu bulunmamaktadır.
12- İşbu Kullanım Koşulları, Biletix Satış Politikası ı ve Satış Sözleşmesi ile Gizlilik Beyanını da kapsamakta olup, sitemizi/ uygulamamızı ziyaret edenler ve siteyi/ uygulamayı kullananlar, söz konusu Satış Politikası ve Satış Sözleşmesi ile Gizlilik Beyanı hükümlerini de okuduklarını, bunları kabul ettiklerini ve anılan Politika içeriklerine ve Sözleşme hükümlerine riayet edeceklerini kabul, beyan ve taahhüt etmişlerdir.
13- Siteyi/ uygulamayı kullanmakla, site/ uygulama hakkında veya site/ uygulama ile ilgili bir ihtilâfın çıkması halinde, bu ihtilâfın kanunlar ihtilâfı kurallarına bakılmaksızın Türkiye Cumhuriyeti kanunlarına tâbi olacağını ve bu kanunlara göre çözümleneceğini kabul etmiş sayılıyorsunuz. Ayrıca, siteye/ uygulamaya ve/veya hükümlerine ilişkin herhangi bir ihtilafın doğması durumunda İstanbul (Çağlayan) mahkemelerinin ve icra dairelerinin görevli ve yetkili olacağını da kabul etmektesiniz.
14- Bu Kullanım Koşullarını ihlâl ettiğiniz takdirde, Biletix Siteyi/ uygulamayı kullanmanıza son verebilir, gelecekte Siteyi/ uygulamayı kullanmanıza engel olabilir ve/veya aleyhinize ilgili yasal yollara müracaat edebilir.

PRELIMINARY INFORMATORY TEXT

Our Company named "Biletix Bilet Dağıtım Basım ve Ticaret A.Ş.” (“Biletix”), as an authorized ticket sales agency, acts as an intermediary for sales and distribution of the event tickets of the “organizers, event venues, clubs or theaters” (hereinafter referred to as the “Event Organizer”). Our goal as “Biletix Bilet Basım Tic. A.Ş.” is to make your purchasing experience easy, efficient and equitable. We would like to provide you with preliminary information as per the provisions of the Distance Contracts Regulation and other related laws and legislation and fulfill our obligations regarding preliminary information, before you purchase the ticket of the event you prefer/demand and establishment of the sales agreement and confirm your order in this context:

a. The service subject matter of your ticket purchase order and the agreement is event ticket sales service. As an authorized ticket sales agency, Biletix acts as intermediary for the sale and distribution of event tickets for Event Organizers. Our company Biletix does not act for on behalf of the event organizers, and does not have any legal/commercial relationship with the organizers under any whatsoever title, within the scope of any dealership, distributorship, representation, sub-dealership, etc. Event ticket sales are covered by the agreements for the use of leisure time for entertainment or recreation, required to be held on a certain date. Biletix has no right, authority or responsibility regarding the content of the events. The event organizer decides the content of the event you prefer to purchase and all the rules regarding the relevant event. We hereby reiterate that Biletix only assumes and undertakes a limited role as an intermediary for the sale and distribution of the event tickets.

b. As our company acts as an intermediary for the sales and distribution of the tickets of the event organizers, the vendor or provider information may differ for each event. In this context, it is possible for you to see the vendor and provider information in the event organizer information section of the event tickets page you prefer/plan to purchase. Through the same section, it is also possible to access in the full address, telephone number and similar contact information that allows you to quickly contact the event organizer or submit your complaints. The full commercial title of our Company, an intermediary service provider as per the provisions of the Distance Contracts Regulation, is Biletix Bilet Dağıtım Basım ve Ticaret A.Ş., MERSıS number: 0171009936100018, and the tax identification number is 171 009 9361 registered with Boğaziçi Corporate Tax Office. It is possible to reach our Company and/or refer your complaint to our Company, calling at the phone number of +90 850 755 5555 and via the form in the link. In addition, in accordance with Article 3 of the Law No. 6563 on the Regulation of Electronic Commerce, all introductory information on Biletix is ​​also available in the "About Us" section of our website.

c. The total price of the event ticket and service you plan to purchase, including all taxes, the service fee, the details of delivery costs and other additional costs, if any, as well as all information about the event, conditions of participation, if any, delivery methods of the event tickets, shall be displayed on the page of the event ticket you plan to purchase, each specific for the relevant event. Biletix charges a service fee per ticket, but does not have the right or authority to determine the event content, ticket prices or seating. Your ticket purchase is subject to (i) the special terms and conditions disclosed and announced to be applicable to the event, (ii) all other terms and conditions of the event determined and announced by the event organizer(s) and/or the event's announced terms and conditions, and (iii) the event venue terms and conditions, if announced by the event organizer ( including entry requirements) by the way so. Therefore, by purchasing a ticket, you thereby agree that you shall abide by all the terms and conditions determined and announced for the event. If you do not agree with any of the terms and conditions of the event set and disclosed, or if you cannot and/or will not comply with any of these terms and conditions, you should not purchase a ticket. Otherwise, even if you have purchased a ticket, we significantly emphasize that Biletix shall not be responsible for your absence from or removal from the event venue and/or event, and Biletix shall not be liable for any payment, including the ticket price. We would like you to know that before confirming the order and executing the sales agreement, all details and information about the event and service you intend to purchase are communicated to you in details. In case you have any doubt or hesitation about the event terms and/or content, we strongly point out that you should contact us before confirming the order or that you should not confirm the order. Having confirmed your ticket purchase order, you hereby and thereby agree, acknowledge and undertake in writing - before purchasing the ticket - that you are aware of all the following information: a) all the necessary information and contact addresses about our company, b) all the features of the ticket and service you have purchased, as well as the total ticket/service price including all taxes, and all additional costs, if any, c) information on payment, delivery, performance and legal remedies relating to the complaints set forth in the agreement, d) the contractual information that you can apply to the consumer arbitration committee within the monetary limits published in the relevant legislation or to the consumer court with the condition of applying to the mediator before filing a lawsuit in accordance with Article 73/A of the Law, e) you do not have the right of withdrawal as per Article 15(g) of the Distance Contracts Regulation; consequently, you are aware of all the terms and conditions set forth under the Agreement.

d. In case of any dispute arising out of or in connection with service or ticket purchase transactions, it is our main objective to try to first resolve the dispute amicably. However, in cases that cannot be resolved amicably, we would like you to know that you, as consumers who purchase tickets from our site, can take your potential issues to the consumer arbitration committee within the monetarylimits published in the relevant legislation or to the consumer court with the condition of applyingto the mediator before filing a lawsuit under Article 73/A of the Law.

e. Pursuant to subparagraph (g) of Article 15 of the Distance Contracts Regulation, titled "Exceptions to the Right of Withdrawal"; since the agreements executed to spend leisure time for the purposes of accommodation, transportation of goods, car rental, food and beverage supply and entertainment or recreation, required to be held on a certain date or within a certain period, are among the exceptions to the right of withdrawal; and since the sales of event tickets are among the agreements executed to spend leisure time for the purposes of entertainment or recreation, required to be held on a certain date, you do not have the right of withdrawal according to the relevant regulation, therefore, we strongly remind you that before confirming the order and purchasing the ticket, you are required to complete the sales process, being aware of that you have no right of withdrawal.

f. Furthermore, we also state that we have drafted and prepared our Sales Policy and Sales Agreement to the extent that it would satisfy you as a customer and inform you about the purchasing process on Biletix.com. Our Sales Policy and Agreement also constitute a part of our Terms and Conditions. We also kindly submit for your information that purchasing tickets, you shall be deemed to have read and understood the Terms of Use, Sales Policy and the provisions of the Agreement as well as the Privacy Statement, and you shall be deemed to have accepted their contents; in case you have an otherwise demand or complaint against the provisions of the sales policy and/or the sales agreement, we recommend that you visit the Help page and/or contact us at the contact numbers listed above and/or on our site before confirming your purchase order. We hereby inform you that before confirming your ticket purchase order and establishment of the sales agreement, you shall have been informed in details and in writing by the Preliminary Informatory Text as per the related laws and regulations; and additionally before the purchase order, your consent for preliminary informatory text shall have been obtained before your ticket purchase order; and this Preliminary Informatory Text is an integral of the Sales Agreement.

Regards,
Biletix Bilet Dağıtım Basım ve Ticaret A.Ş.

Mersis No: 0171009936100018
Tax No: 171 009 9361 Bogazici Kurumlar (Corporate) Tax Office
Contact Address: Ayazaga Mahallesi Azerbaycan Cad. 1B Blok No: 3B Ic Kapi No: 2, 34396 Sariyer, Istanbul, TURKEY
Other Contact Info: https://www.biletix.com/contactus/TURKIYE/tr

KİŞİSEL VERİLERİN KORUNMASINA İLİŞKİN AYDINLATMA METNİ

İşbu Aydınlatma Metni; 6698 sayılı Kişisel Verilerin Korunması Kanunu (“Kanun”) uyarınca, Biletix Bilet Dağıtım Basım ve Ticaret A.Ş. (“Şirket”) tarafından, veri sorumlusu sıfatıyla, kişisel verilerinizin işlenmesine ilişkin olarak aydınlatma yükümlülüğünün yerine getirilmesi amacıyla hazırlanmıştır. Bu metin; Şirketimizin internet sitesi, mobil uygulamaları, çağrı merkezi ve diğer satış kanalları (hep birlikte “Satış Kanalları”) aracılığıyla sunduğu hizmetlerden yararlanmanız kapsamında işlenen kişisel verilerinize ilişkindir:

1. Veri Sorumlusu Bilgileri:

• Ticaret Ünvanı: Biletix Bilet Dağıtım Basım ve Ticaret A.Ş.

• MERSİS No: 0171009936100018

• İletişim Adresi:

• İletişim Telefonu:

• Merkez Ofis Telefonu:

• Faks:

• KEP:

• UETS:

• Elektronik Posta:

2. İşlenen Kişisel Verileriniz ve Veri Kategorileri: Şirketimiz tarafından aşağıdaki kişisel verileriniz işlenebilmektedir:

• Kimlik Bilgileri: Ad, soyad

• İletişim Bilgileri: Telefon numarası, e-posta adresi, adres

• Müşteri İşlem Bilgileri: Sipariş oluşturma, bilet ve/ veya satış kanallarından ek hizmetler satın alma, değişim-iptal ve iade işlemleri, işlem geçmişi, talep, öneri ve şikayet bilgileriniz

• Finansal Bilgiler: Ödeme yöntemi bilgileri (kart bilgileri Şirketimiz nezdinde saklanmaz), fatura bilgileri

• İşlem Güvenliği Bilgileri: IP adresi, log kayıtları

• Pazarlama Bilgileri: Kampanya tercihleri (açık rızanız halinde)

• Site Kullanım Bilgileri: Çerezler (cookies) aracılığıyla elde edilen kullanım verileri ve tüketici alışkanlığına dair bilgiler (Çerezler aracılığıyla elde edilen verilere ilişkin detaylı bilgiye Çerezlere Dair Aydınlatma Metni’nden ulaşabilirsiniz)

• İşitsel Kayıt Bilgileri: Çağrı merkezi görüşme kayıtları

• Hukuki İşlem Bilgileri: Yetkili kişi ve kurumlarla yapılan yazışmalara ilişkin bilgiler

3. Kişisel Verilerin İşlenme Amaçları ve Hukuki Sebebi: Kanun’un 5. ve 6. maddeleri uyarınca kişisel verileriniz;

• Bir sözleşmenin kurulması veya ifasıyla doğrudan doğruya ilgili olması,

• Şirketimizin hukuki yükümlülüğünü yerine getirmesi,

• Bir hakkın tesisi, kullanılması veya korunması için zorunlu olması,

• Açık rızanızın bulunması,

• Veri sorumlusunun meşru menfaati için zorunlu olması,

• Kanunlarda açıkça öngörülmesi;

hukuki sebeplerine dayanılarak işlenebilmektedir. Bu kapsamda kişisel verileriniz;

Sözleşmenin kurulması/ifası (Kanun madde 5/2-c):

• Bilet satış, rezervasyon, teslim, iptal, değişim ve iade süreçlerinin yürütülmesi,

• Bilet satış sözleşmesinin ve tercihiniz kapsamında satın aldığınız ek hizmetlerin gereklerinin yerine getirilmesi,

• Talebiniz kapsamında üyelik oluşturulması ve üyelik işlemlerinin yönetilmesi,

• Ödeme ve faturalama işlemlerinin gerçekleştirilmesi,

• Müşteri destek faaliyetlerinin yürütülmesi,

Hukuki yükümlülük (Kanun madde 5/2-ç): Vergisel, mali, hukuki ve akdi yükümlülüklerin yerine getirilmesi

Meşru menfaat (Kanun madde 5/2-f): Bilgi ve işlem güvenliğinin sağlanması, işlem bilgilerinin tespiti, hizmet kalitesinin arttırılmasına yönelik analiz ve raporlama faaliyetleri (temel haklara zarar vermemek kaydıyla).

Açık rıza (Kanun madde 5/1): Açık rıza verilmesi halinde kampanya, tanıtım ve pazarlama faaliyetlerinin yürütülmesi, ticari elektronik ileti gönderimi

amaçlarıyla ve yukarıda belirtilen hukuki sebepler dahilinde işlenebilmektedir:

4. Kişisel Verilerin İşlenme Yöntemi: Kişisel verileriniz;

• İnternet sitesi ve mobil uygulamalar üzerinden elektronik,

• Çağrı merkezi ve e-posta yoluyla elektronik,

• Yazılı başvurular ve resmi tebligatlar aracılığıyla fiziki ortamda, otomatik veya otomatik olmayan yöntemlerle

toplanmakta, mevzuat hükümleri kapsamında otomatik veya otomatik olmayan yöntemlerle işlenebilmektedir.

5. Kişisel Verilerin Aktarılması: Kişisel verileriniz, Kanun’un 8. maddesinde öngörülen haller dışında açık rızanız olmaksızın üçüncü kişilere aktarılmamaktadır. Kanun’un 8. maddesi uyarınca, kişisel verileriniz; yurt içinde, Şirketimiz tarafından “Kanunlarda açıkça öngörülmesi, Şirketimizin hukuki yükümlülüklerinin yerine getirebilmesi için zorunlu olması, bir sözleşmenin kurulması veya ifası için gerekli olması, ​​bir hakkın tesisi, kullanılması veya korunması için veri işlemenin zorunlu olması ve/veya Şirketimizin meşru menfaati için zorunlu olması” hukuki sebeplerine dayanılarak, ayrı bir açık rızaya gerek olmaksızın üçüncü kişilerle paylaşılabilmektedir. Şirketimiz, belirtilen hukuki sebeplere dayanarak ve Kanuna uygun olarak; kişisel verilerinizi; yurt içinde;

• tercih ettiğiniz teslimat seçimi kapsamında kargo ve lojistik firmalarına,

• tercih ettiğiniz ödeme şekline bağlı olarak ödeme hizmeti sağlayıcılarına ve bankalara,

• bilet satın alırken sigorta seçimi yapmış iseniz ilgili sigorta şirketine ve aracı kurumlarına,

• spor müsabası bileti satın almış iseniz 6222 sayılı Kanun gereğince ev sahibi Spor Kulübüne, ev sahibi olmayan müsabakalarda müsabakaya katılan her iki kulübe; milli müsabakalarda ise ilgili federasyona,

• kombine üyelik ve sadakat programı üyeliği gibi özel bir üyelik satın almış iseniz, ilgili spor kulüplerine ve program üyesi olan ilgili vakıflara/firmalara,

• bilet satın alırken bağış seçimi yapmış iseniz ilgili bağış kurumuna,

• şikayetlerinizin giderilmesi, size daha iyi bir hizmet sunabilmemiz ve de yasal- akdi yükümlülüklerimizi yerine getirebilmemiz için bilgi teknolojileri ve altyapı hizmet sağlayıcılarına,

• faturalama işlemleri kapsamında ilgili kurum/kuruluş ve alt yapı sağlayıcılarına,

• işlem güvenliği ve işlem kayıtlarının yedeklenmesi/arşivlenmesi için sunucu barındırma, arşivleme, depolama ve yazılım hizmeti sağlayıcılarına,

• yasal yükümlülüklerimizin ifası için yetkili kişilere/ adli- idari birimlere,

• Açık rızanızın bulunması halinde pazarlama ve reklam iş ortaklarına,

• Gerekmesi durumunda hukuki ve mali danışmanlar gibi bu bilgilere meşru iş amaçlarıyla erişimi gereken ilgili kişilere

aktarılabilmektedir. Şirketimiz tarafından kişisel verilerinizin yurt dışına aktarılması hallerinde ise, Kanun’un 9. maddesinde ve de Ki̇şi̇sel Veri̇leri̇n Yurt Dışına Aktarılmasına İli̇şki̇n Usul ve Esaslar Hakkinda Yönetmeli̇k’te düzenlenen “Standart sözleşmeyle uygun güvencenin sağlanması veya arızi olmak kaydıyla Kanun’un 9.maddesinin 6. fıkrasında düzenlenen hallerden birinin varlığı” hukuki sebeplerine dayanılarak aşağıda belirtilen alıcı grupları ile veri paylaşımı yapılabilmektedir:

• şikayetlerinizin giderilmesi, size daha iyi bir hizmet sunabilmemiz ve de yasal- akdi yükümlülüklerimizi yerine getirebilmemiz için bilgi teknolojileri ve altyapı hizmet sağlayıcılarına,

• işlem güvenliği ve işlem kayıtlarının yedeklenmesi/arşivlenmesi için sunucu barındırma, arşivleme, bulut alt yapı, depolama ve yazılım hizmeti sağlayıcılarına,

• koruma bedeli ödeyerek bilet satın almış iseniz yurt dışında mukim iadeli bilet sürecini yöneten firmaya,

Yurt dışına veri aktarımı yapılması halinde KVKK’nın 9. maddesi hükümlerine uygunluk sağlanmaktadır. Kişisel verileriniz bu maddede belirtilen üçüncü kişilere aktarılırken sadece gerektiği kadarı ile ve ilgisi kapsamında bir aktarım yapılacak ve ilgili mevzuat hükümlerine riayet edilecektir.

6. Kişisel Verilerin Saklama Süresi: Kişisel verileriniz; ilgili mevzuatta öngörülen saklama süreleri boyunca ve işleme amacının gerektirdiği süre ile sınırlı olarak saklanmakta, sürenin sona ermesi halinde silinmekte, yok edilmekte veya anonim hale getirilmektedir.

7. Kişisel Verilerinizin Korunması: Şirketimiz ile paylaşılan kişisel veriler, Şirket gözetimi ve kontrolü altındadır. Şirketimiz, yürürlükteki ilgili mevzuat hükümleri gereğince bilginin gizliliğinin ve bütünlüğünün korunması amacıyla gerekli organizasyonu kurmak ve teknik önlemleri almak ve uyarlamak konusunda veri sorumlusu sıfatıyla sorumluluğu üstlenmiştir. Bu konudaki yükümlülüğümüzün bilincinde olarak;

• Veri gizliliğini konu alan uluslararası ve ulusal teknik standartlara uygun surette periyodik aralıklarda sızma testleri yaptırılmaktadır.

• Web sitesi, mobil site ve mobil uygulama aracılığıyla Şirketimize ilettiğiniz kişisel verileriniz SSL (Secure Sockets Layer) teknolojisi kullanılarak korunmaktadır.

• Kişisel veri işleme faaliyetlerine ilişkin düzenli olarak risk analizleri yapılmakta ve risklerin azaltılması için aksiyonlar alınmaktadır.

• Kişisel verilere yetkisiz erişimleri engellemek için erişim ve yetki kontrolleri uygulanmaktadır.

• Veri işleme politikaları düzenli aralıklarla güncellenmektedir.

8. Kanun Kapsamındaki Haklarınız: Kanun madde 11 gereğince;

a) Kişisel verilerinizin işlenip işlenmediğini öğrenme,

b) Kişisel verileriniz işlenmişse buna ilişkin bilgi talep etme,

c) Kişisel verilerinizin işlenme amacını ve amacına uygun kullanılıp kullanılmadığını öğrenme,

ç) Kişisel verilerinizin yurt içinde veya yurt dışında aktarıldığı üçüncü kişileri bilme,

d) Kişisel verilerinizin eksik veya yanlış işlenmiş ise düzeltilmesini isteme,

e) Kanun’un 7. maddesinde öngörülen şartlar çerçevesinde kişisel verilerinizin silinmesini veya yok edilmesini isteme,

f) d) ve (e) bentleri uyarınca yapılan işlemlerin, kişisel verilerin aktarıldığı üçüncü kişilere bildirilmesini isteme,

g) İşlenen verilerin münhasıran otomatik sistemler vasıtasıyla analiz edilmesi suretiyle kişinin kendisi aleyhine bir sonucun ortaya çıkmasına itiraz etme ve

ğ) Kişisel verilerinizin kanuna aykırı olarak işlenmesi sebebiyle zarara uğramanız hâlinde zararın giderilmesini talep etme

haklarına sahipsiniz. Kişisel verilerle ilgili soru, hak ve taleplerinizi; Şirketimizin giriş kısmında belirtilen iletişim kanalları üzerinden Veri Sorumlusuna Başvuru Usul ve Esasları hakkında Tebliğ'de belirtilen şartlara uygun şekilde düzenlenmiş bir dilekçeyle ve/ veya ____ başvuru formunu doldurarak Şirketimize iletebilirsiniz. Talebin iletimi konusunda Kurulun başkaca yöntemler belirlemesi durumunda söz konusu yöntemlerle de talebinizi iletebilirsiniz. Şirketimiz, başvuruda yer alan taleplerinizi, talebin niteliğine göre en kısa sürede ve en geç otuz gün içinde ücretsiz olarak sonuçlandıracaktır. Ancak, işlemin ayrıca bir maliyet gerektirmesi hâlinde, Kurulca belirlenen tarifedeki ücret alınabilir.

Şirketimiz işbu Kişisel Verilerin Korunmasına İlişkin Aydınlatma Metni’ni yürürlükteki mevzuatta yapılabilecek değişiklikler çerçevesinde her zaman güncelleme hakkını saklı tutmaktadır.