Biletix Fan Guarantee

We sell only 100% official tickets. Our tickets come straight from the event organizers, artists, teams, and venues so they always get you in, at authorized prices.

We take your privacy seriously. Rest assured that your purchases and personal info are kept safe and secure.

We make sure you get your tickets in time for the event. You have a variety of delivery options to choose from: pick-up at outlets; courier delivery; or pick-up at venue.

We'll refund your money if an event is canceled. No matter who the event organizer is, you can be sure that Biletix will stand behind you and refund your money if an event is cancelled.*

We're here for you when you need us. Contact us anytime with questions or problems, our fan support team is here to ensure you have an incredible experience.

* We refund all fees except courier or retail pick-up fees if the ticket has been delivered